Frequently Asked Questions / FAQ
Answers on selection, process, delivery and service to help move your project forward.Product Selection
2 questionsHow do I choose the right injection molding machine?
Share part weight and projected area, material, mold structure, cycle target and future capacity. Our engineers will recommend a suitable model.
What tonnage and configurations are available?
We configure clamping force, injection unit, screw diameter, temperature control and automation around your part, material, mold and cycle target.
Technology & Process
3 questionsWhich materials can the equipment process?
The equipment supports common thermoplastics and engineering plastics. Provide the grade and molding requirements for a configuration recommendation.
How can I improve process yield?
Validate melt and mold temperature, injection speed and pressure, holding, cooling and screw settings step by step. We provide trial and optimization support.
What are the key technical advantages?
High-response servo control, precise screw design, stable temperature control and intelligent monitoring support precision, efficiency and consistency.
Customization & Delivery
2 questionsCan equipment be customized for our requirements?
Yes. We can configure injection, temperature control, mold matching, automation, frames and programs after evaluating your project.
How long does delivery take?
Lead time depends on model, configuration, mold and trial requirements. We confirm the production, acceptance and delivery plan with the proposal.
Service & Support
3 questionsWhat after-sales services are available?
Services include installation and commissioning, trial support, training, remote support, spare parts and maintenance guidance.
How do you respond to equipment faults?
Send the model, alarm details, photos or video. Engineers start with remote diagnosis and coordinate on-site service or spares when needed.
Do you provide operation and maintenance training?
Yes. Training covers operation, parameters, safety, routine care and troubleshooting, with on-site guidance available for project trials and handover.
Business & Contact
2 questionsWhich payment methods are supported?
Payment terms are agreed in the formal quotation and contract. Currency, milestones, logistics and settlement are confirmed with the project plan.
How can I request a quotation or factory visit?
Submit your project through the contact page, phone or email. We will provide a solution and quotation after confirmation; please book factory visits in advance.
Still need help?
Contact our engineers for detailed answers and technical support.